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Return Policy

Customer shall examine the products that you purchased and found the hardware damage or malfunction due to the manufacturing fault, which affects the basic operation of the machine, machine replacement is acceptable. Subject to the terms and conditions of this return policy, if customer found any damage or malfunction of the purchased hardware customer can call 31881911 within seven (7) days from the date which the products are delivered for inspection assistance. After confirming whether the new product is defective, we will arrange machine replacement or repair according to the specific condition, provided that the products are returned in original boxes, intact with all original packaging materials including Universal Product Code (UPC), manuals, and all accessories enclosed in that carton and packing slip properly packed. Reserves the right to charge a restocking fee if any of the original materials is missing.

Please note about below items for the products or items that are not eligible for return included but not limited to the following items:

  • any opened accessories, supplies or consumables;
  • any products with defects caused by any damage, fault, failure or malfunction due to external causes, including accident, abuse, misuse, problems with electrical power, usage and/or storage and/or installation not in accordance with product instructions
  • any other products or items not meeting any return or exchange requirements or process set forth in this return policy.